Warranty
A manufacturer warranty may apply to an eligible product. Coverage, term, claim process, and seller-channel requirements vary by product, condition, and manufacturer.
- Check the product listing and manufacturer documentation for the exact term
- Open-box, refurbished, used, and final-sale items may have different terms
- Our support team can help locate documentation or start an eligible claim
If warranty eligibility is important to your purchase, contact us before ordering so we can confirm the information available for that specific item.
Extended Protection
An optional protection plan may be offered for an eligible product. The provider, price, term, covered events, exclusions, and claim rules shown with the plan control coverage.
- Available only on eligible products when a plan is displayed
- Accidental damage applies only when expressly included in the selected plan
- Claims and service are handled under the provider's written terms
Review plan documents before purchase and keep a copy with your order records.
How to File a Warranty Claim
- Contact us — Call (800) 581-6868 or email support@audiovideonation.com with your order number and a brief description of the issue.
- Verify coverage — We’ll review the information available for your purchase and identify the applicable provider.
- Troubleshoot — We may run through quick diagnostic steps to resolve the issue without a return.
- Follow provider instructions — The manufacturer or plan provider determines eligibility and the available remedy.
- Resolution — Timing and any repair, replacement, or other remedy depend on the provider’s process and written terms.
Keep your order number and proof of purchase handy when contacting us.
Typical Coverage Examples
Examples below are general only. The warranty or protection-plan document for your product controls.
- Eligible defects in materials or workmanship may be covered
- Some component failures during normal use may qualify
- The provider may require troubleshooting, inspection, or proof of purchase
Common Exclusions
Exclusions vary. Review the applicable warranty or plan before relying on coverage.
- Physical damage from drops, impacts, or misuse
- Water damage or unauthorized repairs
- Normal wear and tear or cosmetic damage
Contact
For warranty questions or to start a claim:
AudioVideoNation · Support
(800) 581-6868 · support@audiovideonation.com
Phone support: Mon–Fri, 9am–5pm ET