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Returns on Most Items

30-day window; conditions apply

Customer Support

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(800) 581-6868

Mon–Fri 9 AM – 6 PM ET

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Email Support

support@audiovideonation.com

Replies are handled during Mon–Fri 9 AM – 6 PM ET support hours

Frequently Asked Questions

How long does shipping take?

Same-day processing on in-stock orders. For U.S. orders, free standard ground shipping arrives in 3–5 business days (5–7 to Alaska and Hawaii). Expedited delivery (2–3 business days) is available for eligible items and is quoted after you order. Backordered or special-order items ship on confirmed lead times. Estimates are not guarantees.

What is your return policy?

Most items may be returned within 30 days of delivery (RMA required). For a full refund, items may be opened but must be unused, in original condition with all accessories and packaging; used or incomplete returns may incur a restocking fee of up to 15% or a partial refund. Exclusions and return shipping terms apply.

Is financing available?

Any available financing options, eligibility requirements, rates, and terms are shown during checkout or confirmed by our sales team.

Where can I confirm condition and warranty coverage?

Review the product listing and written warranty information, or contact us before purchase. Coverage varies by product, condition, and manufacturer.

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30-Day Returns
Most eligible items
Talk to a Specialist
Mon–Fri 9 AM – 6 PM ET
Warranty Claim Help
We help you file manufacturer warranty claims
Fast Processing
Same-day processing on in-stock orders