Frequently Asked Questions

Same-day processing on in-stock orders. For U.S. orders:

• Standard 3–5 business days (5–7 business days to Alaska and Hawaii)
• Expedited delivery (2–3 business days) is available for eligible items and is quoted after you order

Standard ground shipping is free on all U.S. orders. Delivery estimates are not guarantees.

No. We accept orders only with U.S. shipping and billing addresses (the 50 states and DC). We cannot accept international, APO/FPO or U.S. territory addresses.

Most items may be returned within 30 days of delivery (RMA required). For a full refund, items may be opened but must be unused, in original condition with all accessories and packaging; used or incomplete returns may incur a restocking fee of up to 15% or a partial refund. Contact support for an RMA before shipping. Customers normally pay return shipping except for damaged, defective, or mis-shipped items reported under the policy. Approved refunds are typically issued within 3–5 business days after inspection; bank posting time is additional. See the Refund & Return Policy for full terms.

A manufacturer warranty may apply to an eligible product. Coverage, term, and claim rules vary by product, condition, manufacturer, and seller channel; open-box and refurbished terms may differ. Optional protection plans apply only when offered, and their provider documents control. Contact us before ordering if warranty eligibility is important.

Checkout shows the payment methods currently available for your order and device. Business purchase orders, payment terms, and wire transfers are available only when reviewed and confirmed in writing. Any financing or pay-later option is subject to the provider's eligibility requirements and terms.

See all payment methods →

Checkout uses HTTPS/TLS, and card details are tokenized or processed by payment providers. AudioVideoNation does not store full card numbers in its application. Information is shared with payment and other service providers as described in the Privacy Policy.

Yes. Contact our sales team with the product, quantity, and timing you need. Availability and any pricing offer are confirmed in a written quote.

Contact us as soon as possible. We will check the order status, but a change or cancellation is not guaranteed once processing has started. After shipment, the published return policy applies.