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Track Your Order

Get real-time updates on your shipment

FAQs

Frequently asked questions

Returns & Exchanges

Easy 30-day return process

Warranty Info

Product protection and coverage

Contact Support

Chat, call, or email our experts

Track Your Order

Enter your order number to see real-time tracking information

Found in your order confirmation email

Email used when placing the order

Order Status Guide

Processing

Order received and being prepared

Packed

Ready for shipment

In Transit

On the way to you

Delivered

Successfully delivered

Can't Find Your Order?

If you're having trouble locating your order number or tracking information:

  • Check your spam/junk folder for the order confirmation email
  • Log in to your account to view all orders
  • Contact our support team with your email address

Returns & Exchanges

Most eligible items may be returned within 30 days of delivery, subject to the return policy

30-Day Return Policy

Return most items within 30 days of delivery (RMA required); for a full refund, items may be opened but must be unused, in original condition with all accessories and packaging. Exclusions apply.

  • Eligible Refunds

    For a full item-price refund, items may be opened but must be unused, in original condition with all accessories and packaging, and any free promotional items must be included. Original shipping is generally non-refundable.

  • Return Shipping

    Customers normally pay return shipping; we cover it for damaged, defective, or mis-shipped items reported under the policy.

  • Refund Review

    Approved refunds are typically issued within 3–5 business days after inspection; bank posting time is additional.

Start a Return

Exchanges

The fastest exchange is usually to return the original item and place a new order for an available replacement.

  • Current Availability

    Replacement availability is confirmed when the new order is placed.

  • Current Price & Shipping

    The replacement order uses the price and shipping options shown when it is placed.

Request an Exchange

Return Requirements

Original Packaging

Items must be in original packaging with all materials

Unused Condition

For a full refund, items may be opened but must be unused, in original condition with all accessories and packaging; used or incomplete returns may incur a restocking fee of up to 15% or a partial refund

All Accessories

Include all cables, manuals, and accessories

Proof of Purchase

Order number or receipt required for all returns

Warranty Information

Coverage varies by product, condition, manufacturer, and selected plan

Warranty

A manufacturer warranty may apply to an eligible product

  • Term and eligibility vary by item
  • Open-box and refurbished terms may differ
  • Support can help locate claim information

Extended Protection

Optional plans may be offered on eligible products

  • Provider and term shown with the plan
  • Accidental damage only when expressly included
  • Written exclusions and claim rules apply

How to File a Warranty Claim

1

Contact Us

Call or email with your order details

2

Verify Coverage

We review available purchase and warranty information

3

Troubleshoot

Quick diagnostic steps

4

Get Solution

Provider instructions supplied when available

5

Resolution

Timing and remedies depend on provider terms

Typical Coverage Examples

  • Eligible defects may be covered
  • Some failures during normal use may qualify
  • The provider's written terms control

Common Exclusions

  • Physical damage from drops, impacts, or misuse
  • Water damage or unauthorized repairs
  • Normal wear and tear or cosmetic damage

Contact Support

Phone, email, and chat options for product and order help

Call Us

Call our sales and support team

(800) 581-6868

Mon–Fri 9 AM – 6 PM ET

Live Chat

Chat with our team when available

Start Chat

Agent availability and response times vary

Email Support

Detailed assistance via email

support@audiovideonation.com

We reply as soon as possible

Send Us a Message

Response Updates

Timing varies by request and support volume

Product Support

Help with selection, compatibility, and orders

Multiple Channels

Phone, email, and chat when available

Online Resources

Help articles are available at any time

Additional Resources

Helpful guides and information at your fingertips

User Guides

Comprehensive manuals and setup instructions

Video Tutorials

Setup walkthroughs, demos, and product education

Troubleshooting

Common issues and quick solutions

Blog & Articles

Industry news and expert insights

Contact Support

Reach our team by phone, chat, or email

Order Tracking

Check shipment progress and delivery updates

Business & Enterprise Support

Quote, product-selection, and order support for installers and organizations

Business Account Support

Assistance with quotes, orders, and account questions

  • Quote and order assistance
  • Account eligibility reviewed individually
  • Pricing confirmed in writing

Bulk Order Support

Ask about quote-based support for multi-item projects

  • Volume pricing may be available
  • Delivery options confirmed per order
  • Product availability is verified at quote time

Product Consultation

Selection and compatibility guidance for planned purchases

  • Product comparison help
  • Compatibility questions reviewed
  • Project requirements discussed before quoting
Secure Checkout
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30-Day Returns
Most eligible items
Talk to a Specialist
Mon–Fri 9 AM – 6 PM ET
Warranty Claim Help
We help you file manufacturer warranty claims
Fast Processing
Same-day processing on in-stock orders