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Most eligible items may be returned within 30 days of delivery, subject to the return policy
Return most eligible items within 30 days of delivery, subject to condition requirements and exclusions.
A full item-price refund requires new, unused condition with original packaging and all included materials. Original shipping is generally non-refundable.
Customers normally pay return shipping; we cover it for damaged, defective, or mis-shipped items reported under the policy.
Approved refunds are typically issued within 3–5 business days after inspection; bank posting time is additional.
The fastest exchange is usually to return the original item and place a new order for an available replacement.
Replacement availability is confirmed when the new order is placed.
The replacement order uses the price and shipping options shown when it is placed.
Items must be in original packaging with all materials
Products must be new and unused with all tags attached
Include all cables, manuals, and accessories
Order number or receipt required for all returns
Coverage varies by product, condition, manufacturer, and selected plan
A manufacturer warranty may apply to an eligible product
Optional plans may be offered on eligible products
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support@audiovideonation.comWe reply as soon as possible
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