Samsung HW-Q950A/ZA 11.1.4-Channel Soundbar with Dolby Atmos and DTS:X Black

Same-day processing on in-stock orders; orders placed on weekends or holidays begin processing the next business day. For US orders: Standard 3–5 business days (5–7 business days to Alaska and Hawaii). Expedited delivery (2–3 business days) is available for eligible items and is quoted after you order. For displays 43 inches and larger, ETA may vary. Estimates are not guarantees; weather, carrier delays, and remote destinations can extend delivery times.

Full policy: Shipping Policy →

We accept orders only with U.S. shipping and billing addresses (the 50 states and DC). We cannot accept international, APO/FPO, or U.S. territory addresses. We ship via carriers including FedEx, UPS, and USPS. Standard ground shipping is free on all U.S. orders. Expedited shipping is available for eligible items and is quoted after you order; nothing extra is charged without your approval.

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Inspect your order on arrival. If an item arrives damaged, defective, or is not what you ordered, contact us within 48 hours so we can arrange a replacement or refund at no cost to you, including return shipping. If a package arrives damaged in transit, also keep all packaging so we can file a carrier claim.

Full policy: Shipping Policy → Full policy: Refund & Return Policy →

Most items can be returned within 30 days of the delivery date for a refund or exchange, and every return needs an RMA number. For a full refund, items may be opened but must be unused, in original condition with all accessories and packaging, and any free promotional items must be included. Except for damaged, defective, or mis-shipped items, you pay return shipping. Items returned incomplete, used, or missing original packaging may be subject to a restocking fee of up to 15% or a partial refund. Custom-configured and clearance/final-sale items, opened software, downloadable content, gift cards, opened consumables and personal-use items, and items missing serial numbers or manufacturer packaging can’t be returned. Any exceptions are noted on the product page.

Full policy: Refund & Return Policy →

Once we receive and inspect your return, we email you to confirm approval. Approved refunds go to your original payment method, typically within 3–5 business days of inspection, and your bank or card issuer may take an additional 5–10 business days to post the credit. Original shipping charges are non-refundable unless the item arrived damaged, defective, or was shipped in error.

Full policy: Refund & Return Policy →

A manufacturer warranty may apply to an eligible product. Coverage, term, and claim process vary by product, condition, and manufacturer, so check the product listing and manufacturer documentation for the exact term. Open-box, refurbished, used, and final-sale items may have different terms. If warranty eligibility is important to your purchase, contact us before ordering so we can confirm the information available for this item. Our support team can also help locate documentation or start an eligible claim.

Full policy: Warranty Information →

We accept Visa, Mastercard, American Express, and Discover cards, PayPal, and Google Pay on supported devices and browsers; checkout shows the options available for your order and device. Purchase orders, NET 30 terms, and wire transfers are offline and by arrangement only. Call us at (800) 581-6868 (Mon–Fri 9 AM – 6 PM ET), email support@audiovideonation.com, or use Live Chat when available.

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