Company Policy

 

Ordering

 

Return Policy

 

Privacy

 

How to Place an Order
Payment Options
Order Verification
Order Confirmation
Order Processing Time
Order Status & Tracking
Order Change/Cancellation
Rebates
Shipping Address Change
Backorders
Drop Shipping
International Orders
Order Acceptance
Pricing
Taxes

Returns
Refunds
Exchanges
Defective Items
Damaged Items
Return Shipping
Sending Replacements
Returning Merchandise
Return Exceptions

Shipping

UPS
United States Postal Service
Oversized Merchandise
Non-Deliverable Addresses



 

Site Security
Fair Credit Billing Act
Information We Collect
Use of Cookies
Aggregate Information
External Links
Special Promotion Emails
Children's Online Policy
Copyright and Trademark

Disclaimers

Website Disclaimer
Warranty Disclaimer
Shipping Disclaimer
Product Reviews
Limitation of Liability
Product Description/Images
Promotions/Coupon Disclaimer

 

 

 


Ordering

How to Place an Order:



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Orders can be placed on our website 24 hours a day 7 days a week.  If you would like to order by phone or chat with one of our knowledgeable sales representatives, we welcome you to contact our sales department at (800) 581-6868 Ext. 1 during business hours or email Sales@AudioVideoNation.com.  Please allow 24 hours for an email response.


Payment Options:

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We accept VISA, MasterCard, American Express, Discover Card, PayPal, wire transfers, and check by phone.  Debit cards are welcome as well, but before making any large purchases you may want to check with your card’s issuer to make sure you are not exceeding your card’s daily or transactional limit.  We accept purchase orders from government agencies, educational institutions, and corporations.  All purchase orders are subject to credit approval.  Please contact our sales department for all purchase order inquiries.


Order Verification/Fraud Prevention:

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All orders placed through AudioVideoNation.com are subject to our verification process for order accuracy and authorized valid payment.  For security reasons, we may contact you via email or phone requesting additional information.

In order to guard against fraudulent activity, AudioVideoNation.com must verify the bill to and ship to address.  Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file).  Incorrect information will cause a delay in the processing time.

If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address.  Informing your credit card bank about your shipping address will not change any existing billing information; it will be temporarily listed in your banks memo field for purchase verification only.  Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only.  A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.

We are currently unable to process any credit cards that are billed to an address outside of the United States.


Order Confirmation:

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A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted.  If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order has been received.

You will also receive an order confirmation via email after completing your order online or by phone.  An email address* is required so that we may keep you informed on the status of your order.  Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you.  Please check your Junk Mail folder and/or turn off your Spam Filter to allow emails from customerservice@AudioVideoNation.com.

* Note:  We will never share your email address with an unrelated 3rd party; except as necessary to fulfill transactions that you initiate.  Please see Privacy for further detail.


Order Processing Time:

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It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process.  The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines.


Order Status and Tracking Information:

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You can check the status of your order on our website at anytime by signing in to your account.  Enter your email address and password to view the status of all existing and previous orders.  You will also recieve updated emails with order status and tracking information.


Order Change/Cancellation:

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You may request an order change or cancellation by phone call only, as long as it has not been processed for shipping.  Since orders are usually processed quickly, notifying us of an order change or cancellation via email is not sufficient, as we may not get to your request in time.  Please contact our Customer Support line at (800) 581-6868 Ext. 2 to request a change or cancellation.

If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost and a 15% restocking fee.

If the order payment was through check or money order, we will refund you by check after 21 business days following the receipt of your check or money order.

We are unable to reinstate an order once it has been cancelled.  You may place a new order subject to our current availability and pricing.


Rebates:

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AudioVideoNation.com wants to ensure that you get the best possible prices anywhere.  We will make every effort to notify you about any additional savings that may be available through manufacturer rebates.  Please recognize that manufacturer rebates are under the control of the manufacturer, not AudioVideoNation.com.

Please visit our rebates section to view current manufacturer rebates.

Rebate programs vary greatly between manufacturers and models; each rebate program has its own set of terms and conditions.  Please make sure to follow all the rebate terms and conditions instructions carefully since failure to do so may lead to the forfeit of a rebate claim.

Here are some helpful tips:

Don't Toss the Box:
With most rebates it is necessary to cut off and send in the original UPC code and/or serial number printed on the items' packaging.

Keep Your Reciepts:
Many rebates require you to mail in the original sales receipt for proof of purchase.  Therefore always keep a copy for your records.

Make Copies of Everything:
On occasion rebate fulfillment centers will have no record of your rebate claim.  You may have to resubmit your application.

Do Not Delay:
After your purchase, there may be as little as one week to send in the rebate claim.

Be Sure to Follow Up:
If you receive no communication regarding your claim within the specified response time, please contact the rebate center listed on the rebate form.

Sort Your Mail Carefully:
Make sure you do not inadvertently discard your rebate check along with any junk mail you may have received.

We are not responsible for rebates denied because of a late claim, improper submission, or any for any reason a rebate was not redeemed or not redeemable.

* Important Note:  Products offering mail-in-rebates are non-returnable to AudioVideoNation.com once the rebate claim has been submitted.  Be sure that the product is working and that you intend to keep the product before filing for rebates.  Products missing UPC codes from the box are also not returnable; a credit or exchange will not be processed even if a return authorization was issued and your return was accepted.  Please contact our customer service department if you have any questions before removing the UPC code from your product.


Shipping Address Change:

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Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address.  You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping destination.


Backorders:

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Every item sold on our website has an inventory status alerting if the item is immediately available or not.  Some items may be advertised for pre-sale on our website with an approximate ship date in the status message.

If an item in your order is not in stock, we will not hold the rest of your order until the item is available*.  We will ship the available items and backorder the item that is not in stock, provided that the available item on your order is not an accessory to the backordered item.

In most circumstances, we will ship the backorder shortly after it was ordered, unless you are notified otherwise.  You may always cancel a backorder for a full credit by contacting our Customer Service department or your sales representative.

AudioVideoNation.com will not bill your credit card for an item that is not in stock.  Occasionally, an item is found to be out of stock after the order has been processed due to an inventory discrepancy.  We will credit your account for the value of that item if it is not expected to be available shortly.  If the backordered item becomes unavailable to us we will notify you and issue a full credit if your card has already been charged.

* Does not apply to orders being shipped outside the U.S., or orders being shipped via USPS.


Drop Shipping:

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All items purchased from AudioVideoNation.com are shipped from our warehouse.  In some circumstances AudioVideoNation.com will arrange for the item to be shipped directly from our source (e.g. special order item, or in the unusual event that a backordered item is not expected to arrive at our fulfillment center within a reasonable time.)


International Orders:

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We currently do not accept orders for shipment outside the U.S.


Order Acceptance and Limitations:

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Any order confirmation (electronic or paper receipt) given to you through AudioVideoNation.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell.  AudioVideoNation.com reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

We will notify you if we are unable to accommodate your order.  AudioVideoNation.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.

Some products are restricted for ordinary sale, and some are limited to academic use for educational purposes only.  (e.g. select Microsoft software), is for the express end use of a student, teacher, or faculty member of an educational institution.  We may request verification that can include a copy of student ID and/or electronic verification of educational status.

We do not sell to dealers, resellers, exporters, wholesalers, or customers who intend on reselling products offered through AudioVideoNation.com. 


Pricing:

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Price Protection:  Due to the unpredictable nature of our market, we cannot offer price protection credits on merchandise previously purchased on our site.  Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control.  They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease.  Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased.  AudioVideoNation.com offers you the best price possible, based on our real-time cost for the merchandise at that time.

Pricing Error:  Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error.  We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped.  If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference.  The pricing posted on our website may not always be identical to those found on some price comparison shopping websites.  Prices listed on most price comparison websites may take up to 24 hours to update and match our site.


Taxes:

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AudioVideoNation.com will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of Florida.  We do NOT charge sales tax on any orders shipped to other states in the USA.  If your credit card billing address is in the state of FL and your ship to address is not, you will not be charged sales tax.  A 7% sales tax is automatically calculated on both the value of the product's and the shipping charge as required by Florida State law.

International shipments are generally subject to local import duties and taxes.  We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur.  For specific information, please consult with your local government import office. 


Return Policy

 


Returns:

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To help maintain our customer satisfaction guarantee, most merchandise purchased from AudioVideoNation.com may be returned for 15 days from the date it was recieved for a refund or a replacement.  All product returns require a RA# (return authorization) and must be shipped back to us within the 15 day grace period with proof of tracking information in order for it to be valid.

*Exceptions do apply.  Please read the full policy for all returns details and conditions.


Refunds:

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Refunds are applied to the payment method used at the time of purchase within 30 days after receipt of the returned merchandise.  We will only refund the value of the merchandise returned, less the shipping charges and a 15% restocking fee.


Exchanges:

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If you purchased a product from AudioVideoNation.com that you wish to exchange for an alternative, you can return the item for a refund, less the shipping and processing charges and 15% restocking fee, and simply place a new order for the item you desire.  We do not apply a refund credit towards your new purchase.


Defective Items:

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An item that was discovered to be defective upon receipt will be replaced.  You must notify us within 7 days of receipt of the defective product inorder to recieve a DER# (defective exchange request) to validate the replacement.  After 7 days any replacement must go directly through the manafacturer under the USA Manafacturers Warranty, as per their request.


Damaged Items:

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All Packages are inspected for damage before they ship from our warehouse.  If your package has been damaged in transit, please contact us immediately.  We must be informed of all shipping related claims within 1 business day after the date of receipt.  We do not issue refunds for returns of damaged merchandise.  An item that was discovered damaged upon receipt will be replaced with the same model only.

For all oversized televisions, the tv must be inspected on arrival. Please plug it in as soon as possible to complete full inspection. If your tv has been damaged in transit, please refuse delivery if the driver is still at your location. If the driver has already left, call us right away as we only have within 48 hours to start an insurance claim to replace the tv for you. After 48 hours of when you sign for your television delivery, you the customer are 100%  liable for any damage to the tv.


Return Shipping:

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Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursed.  Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store.


Sending Replacements: 

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We will send a product replacement after the authorized return has completed our receiving/inspection process.  The replacement will ship within four business days following our receipt of your return.  Please allow additional processing time after Holidays.  It is our goal to ship a replacement as quickly as possible, however, we do not send replacements before we receive and inspect the returned merchandise.  To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.


Returning Merchandise:

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Please contact us at (800) 581-6868 Ext. 2 for a return authorization number (RA #).  If you do not have the return form, we will provide it to you together with your RA number.  Please fill in the requested information on our product return form, and carefully follow the instructions for return.

Product Condition:

Returned merchandise must be in original condition, and include all factory packaged accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals etc.).  The merchandise must be in the original manufacturer box and packaging with UPC, barcode, and serial number intact.

Incomplete returns will receive a reduced credit reflecting any missing peripherals.

Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement.  The Product serial number must match the serial number in our database (AudioVideoNation.com maintains serial number tracking).  Products that are returned to AudioVideoNation.com with a missing or altered UPC or serial number will be returned to the sender.

Return merchandise must be double boxed with no writing on the manufacturer's box.  Your RA# must be displayed prominently on the outside of the shipping box.

Please contact customer support for Return Address.

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

FedEx - (800) 463-3339

UPS - (800) 742-5877
USPS - (800) 275-8777

Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility.  It is important save the tracking information and to properly insure all merchandise being returned to AudioVideoNation.com.


Return Exceptions:

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Although we have a very flexible return policy on most of the items we sell, some items are non-refundable and non-returnable.

The following items may not be returned or exchanged for any reason:


     -  A/V Furniture
     -  A/V Receivers
     -  Apple Ipods
     -  Consumables, including but not limited to Recordable Media, Film, Digital Memory, Tapes, Batteries, Paper, and Ink.
     -  Extended Warranties

     -  Mobile Phones
     -  DVD Recorders
     -  Computers
     -  Software 
     -  Large Appliances
     -  Televisions
     -  Special order items
     -  Any product that has a built-in hard drive

All items are covered by the Manufacturer Warranty.  If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. AudioVideoNation.com can help you locate your nearest Authorized Service Center.

 

Shipping
 

 
UPS:
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All merchandise except for oversized items (e.g. plasma televisions and large appliances) advertised on AudioVideoNation.com are usually shipped via UPS.

All packages shipped from AudioVideoNation.com require a signature upon delivery.  Please arrange for someone to sign for the delivery if you are unable to do so.  We recommend that you provide an email address, so that we may keep you informed on the status of your order, and send you tracking information.  You will be able to track your order online or by phone for an estimated time of arrival.  UPS will attempt to deliver your package three times before returning it to their local warehouse where you will have to pick it up.


United States Postal Service (USPS)
:
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If the destination address is a an APO/FPO, we will ship your order via USPS since UPS is unable to deliver to those destinations.  We will provide tracking information via email after your order has shipped.  Items delivered to a an APO/FPO will be delivered in 7 to 10 business days.  Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services.  Not all items can be shipped via USPS.  Some items that are shipped via USPS may be subject to an additional shipping charge.  If necessary, AudioVideoNation.com will contact you before the order is processed.


Oversized Merchandise
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Oversized merchandise are shipped via a trucking company that specializes in Home Delivery.  Since these items are large and fragile they require special handling and cannot be shipped via standard delivery methods.

Merchandise shipped via this specialized Home Delivery service will be delivered in 7-10 business days following the shipping day.  A shipping company representative will contact you while the order is in transit to schedule an appointment for delivery.  You will be provided with a 4 hour delivery time window between 8:00am and 5:00pm Monday through Friday.  If you will not be available to accept delivery during those hours, you may request a special delivery time for an additional fee.

The following Home Delivery options are available for oversized merchandise:

Threshold Delivery:  A single driver will deliver the merchandise to your front entrance (threshold), provided that it is on ground level. If the approach to the entrance requires stairs (second floor or higher, basement), your order will be delivered to the point closest to the entrance (threshold) that doesn't require stairs.  If the entrance requires a flight of stairs please select our White Glove Service. 

White Glove Delivery:  A team of two drivers will deliver the merchandise to any room at the destination address.  Your merchandise will be unpacked and placed anywhere you desire*, and all the debris will be removed (does not include assembly or installation).

Oversized Merchandise Acceptance Instruction:  We take every precaution during our shipping preparation process to ensure that oversized merchandise gets to you in perfect condition.  Every shipment is individually palletized and is affixed with special fragile caution labels as well as a Drop n' Tell sensor.

Although it is unusual for our oversized merchandise, shipped via special Home Delivery trucking company, to sustain damage during transit, it is important to inspect the merchandise upon delivery!  Please inspect the merchandise (NOT the box it came in) for damage.  The delivery driver is required to wait while you visually inspect the merchandise for physical damage.  It is not necessary to lift the merchandise out of the carton for inspection; you may simply remove the plastic tabs located on the side of the box, and then easily slide it off the merchandise.

Please recognize that shipping cartons do occasionally sustain a little damage during transit.  Do not refuse the delivery if you notice damage to the box.  Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment.  Also, please recognize that the Drop n' Tell sensors (attached to the outer carton) are extremely sensitive, and may indicate that the TV was dropped even though there is no damage at all.  If the drop-n'-tell sensor was triggered, please indicate so on the bill of lading (BOL), and inspect the merchandise for physical damage (inspect the TV frame and screen for cracks).

If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery and make a notation describing the damage on the delivery manifest receipt.  We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been damaged.

Additional fees for oversized merchandise delivery will be applied to the following circumstances:

Redelivery (oversized merchandise only):  If you are not at the delivery location when the driver attempts delivery during the scheduled delivery time window, or request the driver to come back at a later time, there will be a $100 charge.

Refused Delivery (oversized merchandise only):  If you refuse delivery on merchandise that is not defective or damaged, you will be refunded for the returned merchandise less our cost of shipping (including the return) in addition to a 25% return processing fee.

Special Delivery:  To request a Special Delivery time window, please inquire with the delivery scheduling agent when they contact you to arrange a delivery appointment.  If a special delivery is performed upon your request, you will be billed through AudioVideoNation.com based on the following rates:

     - Delivery before or after hours (before 8:00am, after 5:00pm) - $95
     - Smaller time window - $65
     - Saturday Delivery - $95
     - Sunday or Holiday - $150

* Oversized merchandise will be carried two flights of stairs if necessary.  There will be a $75 fee for each flight of stairs.


Non-Deliverable Addresses:
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     - Mail Box Drop Off Locations
     - Hotels, Motels, etc.
     - Trade shows, Conventions, Conferences

 

Privacy

 


Site Security:
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Ordering online at AudioVideoNation.com is safe and easy, guaranteed!  Our secure servers will protect your information using the most advanced encryption and firewall technology throughout the ordering process.  Our web site protects the security of personal information transmitted to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us, using a unique session key.  These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorized parties.

Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information.  If for any reason you prefer to order by phone, please call (800) 581-6868 Ext. 1 and we will be happy to assist you.


Fair Credit Billing Act:
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If you are ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company cannot hold you liable for more than $50 in fraudulent charges to your account.  For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
 

Use of Information We Collect:
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At AudioVideoNation.com, we know that your online privacy is as important to you as the products, prices, and customer service we provide.  We posted this privacy notice in an effort to answer your privacy related questions and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.

While shopping on the AudioVideoNation.com site, we ask you to provide information using online forms.  We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed.  We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.

When you purchase something from us we send your credit card information, name, billing address and the order dollar amount to your credit card company for authorization and approval.  Your name, telephone number, and shipping information must be provided to third party shippers such as UPS to deliver your package.

Some of the products that we sell require us to provide your name, address, phone number and product serial number to the manufacturer or  a third party service provider which requires certain information to activate the service.  These third party service providers have their own privacy policies which are not controlled by AudioVideoNation.com.

We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.


Use of Cookies:
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We customize and personalize certain web page content based upon your browser type and other information provided by a “cookie".  A cookie remembers information about a visitor from one page to the next and from one visit to the next.  A cookie does not contain any of your personal information, and is only a "trigger" that retrieves information when you visit our site.

As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again.  On most internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our web site without providing this information.  You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.


Aggregate Information:
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When a visitor comes to our website we collect information about the visitor's computer such as its IP address, operating system and browser software, click-stream information such as the address (URL) of the web site that directed you to our site, which pages and the order in which they were visited on our site for the purpose of assessing our site traffic and the effectiveness of the content.  This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and to develop featured programs and content that will be of interest to all our visitors.


External Links:
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Our web site may contain helpful links to other websites, such as the manufacturer or product review websites.  We are not responsible or liable for the privacy practices or content found on these websites.


Special Promotion Emails:
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You may choose to receive special promotion emails during the order checkout process on our website, or by providing your email address in the “Receive AudioVideoNation Emails" box found on the right side of our home page.  If you no longer wish to receive our promotional emails, you may opt out by logging into your AudioVideoNation.com account.  Please recognize that by unsubscribing, you will miss our exclusive offers and notices on special savings.


Children's Online Policy:
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AudioVideoNation.com sells merchandise intended for purchase by adults.  In accordance with the Children's Online Privacy Protection Act, AudioVideoNation.com will not knowingly collect personal information on the internet from children under the age of thirteen.  When placing an order on the AudioVideoNation.com website, you are affirming that you are an adult.  Users under the age of thirteen must ask a parent or guardian for assistance while placing an order online.

AudioVideoNation.com will always remain committed to protecting your privacy online.  We may change our Privacy policy at any time.  When such a change is made, we will post the revised Privacy policy on our website.


Copyright and Trademarks:
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This site is owned and operated by AudioVideoNation.com.  Unless otherwise specified, all materials appearing on this site, including, but not limited to text, site design, logos, graphics, icons, images, audio, video clips, software, and accessories used on the site as well as the selection, assembly and arrangement thereof, are the sole property of AudioVideoNation.com.  You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose.  No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from AudioVideoNation.com.  All rights not expressly granted herein are reserved.  Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of AudioVideoNation.com.  All other trademarks or service marks are property of their respective owners.  The use of any AudioVideoNation.com trademark or service mark without our express written consent is strictly prohibited.

 

Disclaimers

 


Website Disclaimer:
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This website and the information provided herein are provided on an “as is" basis.  Neither AudioVideoNation.com nor its parent company, affiliates, nor each of their respective officers, directors, employees, and agents, warrant that the use of the AudioVideoNation.com site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness or reliability of the content provided on the site.

Warranty Disclaimer: back to top

We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose.  All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise.  You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service.  For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.


Shipping Disclaimer
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We will make every effort and use every good measure to deliver your order on time.  AudioVideoNation.com will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.

Product Reviews: back to top
Help your fellow customers by telling us what you found to be the strengths and weaknesses of  a particular product.     - Focus your review on the product itself.  Please do not comment on other people’s reviews
     - HTML is not allowed in reviews
     - Please be civil and refrain from profanity and inflammatory language
     - We reserve the right to not post your review at our discretion

Submissions that do not follow our review guidelines will not be posted.


Limitation of Liability
:
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Under no circumstances, shall AudioVideoNation.com or its associates be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the AudioVideoNation.com site, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Product Description/Images
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Product descriptions and images displayed on our site are for quick reference only.  AudioVideoNation.com is not responsible for changes or variations in product specifications and/or physical appearance.  Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our website to be listed incorrectly or become outdated without our immediate knowledge.  This includes but is not limited to preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer.  AudioVideoNation.com relies on the manufacturer to communicate these differences.  Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so.  Consequently, AudioVideoNation.com is not responsible for misleading information displayed on our site.  If you discovered an error; please contact us and we will correct it.


Promotions/Coupon Disclaimer:
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AudioVideoNation.com promotional codes provide our shoppers with a specified discount on select items.  The discount amount can be calculated in various ways as determined by the type of promotion.  Usually there is a dollar value or percent value discount on the AudioVideoNation.com selling price.  Promotion codes are entered prior to checkout, and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.

Each promotional claim code may only be used once, and is limited to one offer per household.  Each offer is valid for a limited time only and expires on the date specified in the offer.  Promotional code discounts do not apply to taxes, shipping charges or any other processing free, and are not combinable with other offers or on top of previous discounts or sales.  Offers cannot be applied to orders already placed with AudioVideoNation.com, and cannot be redeemed for cash.

If merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit.  AudioVideoNation.com may choose to modify any promotion or discount without prior notice.

 

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